Refund policy

We want you to feel confident when trying Stll.

If you're not satisfied with your purchase, we're here to help.

60-Day Money-Back Guarantee

You can request a refund within 60 days of receiving your order.

Our goal is simple: if Stll isn't the right fit for you, we'll work with you to make it right.

How to Request a Refund

To start a refund request, please email support@trystll.com with:

  • Your order number

  • A brief explanation of the issue

Our support team will review your request and respond within 2 business days.

Depending on the situation, we may offer:

  • A replacement product

  • A refund

  • Store credit

Damaged, Incorrect or Defective Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A short description of the issue

  • Clear photos or a short video

If the issue is confirmed, we'll send a replacement or issue a full refund at no additional cost.

Return Requirements

In some cases, we may ask you to return the product before issuing a refund or replacement.

If a return is required:

  • We'll provide you with return instructions.

  • The product should be returned in reasonable condition.

  • Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Please do not send any products back before contacting our support team, as returns sent without authorization may not be accepted.

Refund Processing

Once your refund has been approved, it will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Order Changes & Cancellations

Because orders begin processing shortly after they are placed, we're unable to guarantee cancellations or changes once an order has been submitted.

If you need assistance, contact us as soon as possible and we'll do our best to help.

Questions?

If you have any questions regarding your order, please contact us at support@trystll.com.

We're always happy to help.