Shipping Policy

At Stll, we know you're looking forward to your order. That's why we work hard to process and ship every package as quickly as possible.

Free Shipping

We offer free standard shipping on all orders.

There are no minimum purchase requirements—every order ships free.

Order Processing

Orders are typically processed within 1–2 business days.

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.

Please note that orders begin processing shortly after they are placed. Because of this, we are unable to cancel or modify an order once it has been submitted.

Delivery Times

Estimated delivery time is 3–5 business days after your order has shipped.

Please keep in mind that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, or periods of exceptionally high demand.

Tracking Your Order

As soon as your order ships, we'll send you a tracking number via email so you can follow your package every step of the way.

If you haven't received your tracking email within 3 business days of placing your order, please contact our support team.

Shipping Delays

While most orders arrive on time, occasional delays can happen during busy periods such as holidays or major sales events.

If your package hasn't arrived within 3 business days after the estimated delivery date, please contact us and we'll investigate the shipment with the carrier.

Damaged or Defective Items

We carefully inspect every order before it leaves our warehouse. However, if your order arrives damaged or defective, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A brief description of the issue

• Clear photos or a short video showing the damage or defect

If the product is confirmed to be damaged or defective, we'll provide a replacement at no additional cost. If a replacement cannot be provided, we'll issue a full refund.

Lost Packages

If your package is confirmed lost in transit by the shipping carrier, we'll send you a replacement free of charge.

If a replacement isn't possible, we'll provide a full refund.

Unclaimed or Refused Deliveries

If an order is refused or isn't collected from the carrier and is returned to us, we may deduct a $15 handling and return shipping fee from your refund.

Questions?

If you have any questions about your shipment, we're here to help.

Please contact us at support@trystll.com, and our team will get back to you as soon as possible.